Customer Service

  1. General Customer Service. 1-800-I-FLY-SWA (1-800-435-9792)
  2. Baggage – General Questions. 1-800-I-FLY-SWA (1-800-435-9792)
  3. Articles Left at TSA Checkpoint. 1-866-289-9673 or tsa.gov.
  4. Rapid Rewards Customer Service. 1-800-445-5764.
  5. Public Relations & Media Relations. 214-792-4847 (toll number)

How do I get a person on the phone at Southwest?

You can also speak to a Customer Representative 24/7 by calling 1-800-435-9792. What topics can a Customer Representative help with in Live Chat? Customer Representatives are able to assist with past trips, upcoming trips, Rapid Rewards®, and Policies and Procedures.

What’s the 1 800 number for Southwest Airlines?

1 (800) 435-9792
Southwest Airlines/Customer service

Do SW points expire?

Do the points I earn expire? No, your Rapid Rewards points do not expire. However, if you choose to close your account, the points in your account will be terminated.

How do I cancel my Southwest Rapid Rewards account?

There has to be a way to resign the account as well, but you may need to call customer support or customer relations to do that. You could also go in and delete all emails from the account and unsubscribe the next time you get a message, they should eventually stop.

How long can you keep Rapid Rewards points?

Southwest Rapid Rewards Points do not expire as long as your account remains open. However, if you close your account, then all your points will be lost. This new policy came into force in October 2019. Prior to that points used to expire if you had 24-months of inactivity.

Do Southwest points reset annually?

As long as you stay active, you don’t lose points. However, the counter resets on January 1 for your annual accumulation. The annual accumulation is what the A List and A List Preferred statuses are based off of.

How do I get my Southwest callback?

Get an Instant Callback Assistance from Southwest Airlines:

  1. Call on – 1-800-435-9792 or 1-802-400-8880 (for quick callback)
  2. Or, use the Southwest mobile app and request a callback from the team.
  3. You can write to Southwest Airlines P.O. Box 36649.
  4. Use the contact us Section for live and real callback services.