Customers can contact us via email using the Help Centre on our website or by emailing us directly to [email protected] If the enquiry is urgent, we’ll call the customer to discuss it. Alternatively, customers can also call us on our customer support helpline 020 3137 6080.
Does viagogo rip you off?
Re: Are Viagogo ticket sellers a rip-off? Reading the newspaper today, a UK government minister recommended that people do not use Viagogo. The are the only major ticket reseller that doesn’t comply with a voluntary code of conduct. Don’t touch them with a bargepole.
How do I get a refund from Viagogo UK?
- Know your rights & collect evidence.
- Contact Viagogo immediately – raise a complaint & request a full refund.
- Contact @viagogo over social media.
- Contact your bank or credit card company asap.
- If you think you’ve been a victim of fraud or criminality.
- Contact Citizens Advice.
- Persevere.
- Do not re-list your ticket!
Is Viagogo a trusted ticket site?
No Viagogo is not a trusted site they are scammers and I agree with the majority of others who have all been let down at the last, minute by this awful company.
How do I get a refund on Viagogo Australia?
Contact Viagogo directly – raise a complaint & request a full refund. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre.
How do I cancel a Viagogo purchase?
It’s not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the “Sell” link on the event that you have tickets for.
How do I cancel a sale on Viagogo?
How do I dispute viagogo?
Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund.
Can tickets be refunded?
Policies set forth by Event Organizers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged, or destroyed tickets. Tickets therefore cannot be replaced if they are lost, stolen, or damaged. Refunds.
How do I dispute Viagogo?
How long do tickets take to sell on Viagogo?
The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer.
How does Viagogo make money?
Buyers: viagogo charges a booking fee on top of the ticket price. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide.
